Privacy notice
What Patina stores about you, why we store it, where it lives and how to have it deleted. No tracking for advertising, and nothing sold to anyone.
Who holds your data
Patina is run by Kaleido Ltd, a company registered in England and Wales, company number 17516332, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, and that company is the controller of the personal data described here.
What we store, and why
- Your name, email address and password hashTo create your account and sign you in
- The photos you scan and the identification results for them; a photo we ask you to retake is not kept, only a daily count of retake promptsTo identify the object and show your scan history, and to cap unreadable-photo attempts at ten a day
- Your subscription status and a billing customer referenceTo know whether your plan includes unlimited scans; payment is taken on Stripe's own checkout pages, so card details never touch our servers
- The plan you picked at sign-up, the campaign tag you arrived with, and when you completed your first scanTo understand how people find Patina and whether it delivers, and to carry the plan you chose through to checkout
- Clicks on appraiser referral linksTo know which referrals are useful; the links go to independent services we have no partnership with, and carry a tag naming Patina, never anything about you or your scan
- A log of the email we send you, with its subject and whether it was delivered, and which onboarding notes you have already hadTo see that account email reached you, to send each onboarding note at most once, and to honour unsubscribe choices
- When you last used Patina and which core actions you completed, such as a scan identified or an appraiser link openedTo see how many people Patina helps and whether they come back. Recorded in our own database and reported only as totals; events are kept 16 weeks, and no third-party analytics service sees anything
Where it lives
Amazon Web Services, United States
Who else touches it
- Amazon Web ServicesHosts the application and the database
- AnthropicProcesses scan photos with an AI model to identify the object
- StripeTakes card payments for the unlimited plan and keeps the subscription record; card details stay with Stripe and never reach our servers
- Amazon Web Services (Amazon SES)Sends account email such as password resets and sign-up verification
How long we keep it
Photos and scan results are kept while your account exists so your history keeps working. Deleting your account removes them at once.
Deleting your data
Delete your account yourself from the Account screen: type your email to confirm, and the account, its photos and its scan history are removed at once, with any subscription paid on this website cancelled first. The same screen downloads a file of everything we hold about you. If you cannot sign in, write from your account email to the contact address the privacy notice names.
That contact address is support@patinalens.com: write from your account email and we delete the account for you, and the same address handles anything you want corrected.
What is not in place yet
We would rather name the gaps than imply there are none. These are the ones a careful reader should know about.
- SOC 2, ISO 27001 or any other certification or audit
- EU or UK data residency options
- A documented uptime commitment
Contact
Questions about any of this go to support@patinalens.com, or by post to our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.